Frequently Asked Questions
Q: How long does it take to create one artwork?
A: Due to the complex craftsmanship, delivery time is usually 15-30 business days. Please see the product page for specific details.
Q: Can I customize patterns or sizes?
A: Yes. Please contact us via email or customer service to inquire about customization services. We will evaluate the technical feasibility and provide a quote.
Q: Is this pure hand embroidery?
A: Yes. Our core patterns are all hand-embroidered, possibly supplemented with some machine-embroidered base lining. Each piece is unique.
Q: How do I care for my embroidery?
A: Please refer to the dedicated [Care Instructions]. We recommend avoiding prolonged direct sunlight, humid environments, and gently wiping away dust.
Q: Is international shipping safe?
A: We use reliable international express services (such as DHL, FedEx) and pack carefully. However, cross-border shipping has a very small probability of risk. If you encounter problems, please contact us immediately.
Have more questions? We're here to help!
Contact us at linguodong921@gmail.com